Privacy Policy

 At Home Improvement of North Texas, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, store, and protect your information, particularly regarding our text messaging (SMS) communications.

If you have any questions about this Privacy Policy or our communication practices, please contact us at:

• Business Name: Home Improvement of North Texas
• Address: 539 West Commerce Street, Ste. 5116, Dallas, Texas 75208, United States
• Phone Number: (972) 591-1121
• Email Address: projects@homeimprovementntx.com

We may collect personal information that you voluntarily provide to us when you request an estimate, schedule a service, or interact with our website (homeimprovementntx.com) . This information may include:

• Your name
• Phone number(s)
• Email address
• Physical address / property service location
• Service, remodeling, or home improvement project history

We use the information we collect to operate our business efficiently and provide you with high-quality home improvement services. Specifically, your data is used to:

• Provide, schedule, and manage your home improvement projects.
• Provide customer support and respond to your inquiries.
• Manage your customer account and process billing/invoices.
• Send you relevant operational or promotional communications.

When you opt-in to receive text messages from Home Improvement of North Texas, you can expect the following:

• Message Types: We send appointment reminders, job updates, project estimates, digital invoices, customer satisfaction follow-ups, and occasional promotional offers or seasonal maintenance reminders.
• Message Frequency: Message frequency varies based on your active projects and requests. You may receive multiple messages during an active home improvement project, but promotional or general updates will be sent infrequently (e.g., a few times per month).
• Rates: Message and data rates may apply.

We value your trust. We do not sell, rent, or lease your personal information to third parties.

• Service Partners & Processors: We may share your information with trusted third-party service providers (such as secure payment processors or scheduling software providers) strictly to help us deliver our services to you. These third parties are contractually obligated to keep your data confidential and secure.
• SMS Opt-In Exclusion: No mobile information or SMS opt-in data will be shared with or sold to third parties/affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We employ industry-standard physical, technical, and administrative safeguards to protect your personal information from unauthorized access, loss, misuse, or alteration. Access to your personal information is strictly restricted to authorized employees and contractors who need the data to complete their designated business tasks.

You have the right to review, update, or correct the personal information we have on file for you. If you would like to modify your information or request that we completely remove your data from our active databases, please contact us using the phone number or email address listed in Section 1.

You have full control over your communication preferences.

• How to Opt-Out: You can unsubscribe from our text messages at any time. Simply reply STOP to any text message you receive from us. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us unless you choose to opt back in.
• How to Get Help: If you are experiencing issues with our messaging program or need assistance, you can reply HELP to any message, or contact our customer support directly at (972) 591-1121 or via email at projects@homeimprovementntx.com